Our Policies

1) Privacy and Security Policy


wowperks.com Privacy and Security Policy

  1. Information Collection

  2. Information Usage

  3. Information Protection

  4. Cookie Usage

  5. 3rd Party Disclosure

  6. 3rd Party Links

  7. Google AdSense

  8. Fair Information Practices

  9. COPPA

  10. CalOPPA

  11. Our Contact Information


 

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.


 

When do we collect information?

We collect information from you when you register on our site, place an order, respond to a survey, fill out a form, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To improve our website in order to better serve you.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.


 

How do we protect your information?

All Credit card and Debit card payments on WowPerks are processed through secure and trusted payment gateways managed by E-Billing Solutions Pvt. Ltd. (EBS); Part of Ingenico Group. We are using EBS as a payment gateway. So please refer to Privacy Policy of EBS.

You can be assured that WowPerks offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.


 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.


 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.


 

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

Help remember and process the items in the shopping cart.

Understand and save user's preferences for future visits.

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .


 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


 

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We have implemented the following:

Demographics and Interests Reporting

DoubleClick Platform Integration


 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

On our Privacy Policy Page

Can change your personal information:

By logging in to your account


 


 

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking.


 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.


 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

Within 7 business days


We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


 

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions

Process orders and to send information and updates pertaining to orders.

Send you additional information related to your product and/or service

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

WowPerks.com

Grant Rd, Khandve Nagar, Wagholi, Pune, Maharashtra

Pune, Maharashtra 412207

India

anand@wowperks.com

Last Edited on 2018-04-01

 

2) Terms & Conditions


Welcome to Wowperks. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WowPerks relationship with you in relation to this website.

The term "WowPerks" or "us" or "we" refers to the owner of the website whose registered office is eQuip Infotech Pvt. Ltd., Corp One House, M. No. 1035, Kesnand Wadegaon Road, Kesnand, Pune 412207. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice. 

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. 

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

  • You may not create a link to this website from another website or document without WowPerks prior written consent. 

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority. 

 

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

Cancellation and Replacement Policy


WowPerks believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.  

  • WowPerks does not accept cancellation requests for perishable items like flowers, eatables etc.  

Once the order is cancelled, you will get your refund in your WowPerks wallet within 24 hours on confirmation. You can buy any product from this wallet amount at any given point of time.

 

Replacement Policy

 

We, at WowPerks, ensure that you get only the best. However, in an unlikely scenario of you needing to replace your ordered product, please read through the replacement policy given below.

 

What you should do, if:

 

YOU RECEIVE YOUR PARCEL IN DAMAGED / TAMPERED / OPEN CONDITION:

 

  • Please DO NOT sign on the POD (Proof of Delivery) and accept the parcel 

  • In this case, accept the parcel only after checking the contents of the parcel as per the packing list. Also, please mention on the POD – PARCEL RECEIVED IN DAMAGED CONDITION 

  • Also, please take a photo of the parcel, and mail us on support@WowPerks.net and/or call us on the support number mentioned on the website / App. 

  • If the parcel is not at all in acceptable condition, please return the same. We will ship a fresh shipment immediately (WITHIN 3 WORKING DAYS) on receiving your complaint and return parcel. 

 

YOU RECEIVE INTACT PACKAGE, BUT DAMAGED PRODUCT:

 

  • If you have received a product that has been damaged in transit, please take a photo of the product, and mail us on support@WowPerks.net within 24 hours of receiving the parcel. You may also call us on the Support Phone Number mentioned on the website. In reply, you will receive a Service Ticket No. (In case complaint is delayed, we may not be able to entertain any replacement request) 

  • In your email, please mention your Mobile Number, Personal Details and Order Number for faster processing on your request 

  • On confirming the details, our support team may or may not request you to ship the product back to us. If requested, please ship the product back to the following address:
    WowPerks, eQuip Infotech Pvt. Ltd., Level I, Shree Heights, Wagholi, Pune 412207
     

  • Please also mail us your courier details so that we ensure that we received your parcel. 

  • On receipt of your parcel, and / or, confirming your details, we will ship back the replacement product WITHIN 3 WORKING DAYS. 

  • If you have shipped the damaged product back to us, 40 WowCoins per half Kg of parcel weight, will be credited to your Wallet on WowPerks as compensation. 

  • We will close the Service Ticket after you receive the replacement product parcel. 

 

YOU RECEIVE A PRODUCT WITH MANUFACTURING DEFECT:

 

  • Please mail us on support@WowPerks.net within 72 hours of receiving a product with manufacturing defect, with details of the defect, and include a photo if required. You may also call us on the Support Phone Number mentioned on the website. In reply, you will receive a Service Ticket No. (In case complaint is delayed, we may not be able to entertain any replacement request) 

  • In case you have ordered a branded product, you may also lodge a complaint with the brand’s Customer Service number for direct replacement with the brand. We will help you in arranging the replacement. 

  • If you have ordered an unbranded product, WowPerks will arrange the replacement from the concerned merchant. For this, please follow the process as given: 

  • Please send the product back to the following address by courier, with full details like Order Number, Service Ticket No. and Partner Details. Please mail us the courier details to ensure we receive your parcel.
    Address: WowPerks, eQuip Infotech Pvt. Ltd., Level I, Shree Heights, Wagholi, Pune 412207
     

  • On receipt of the product, we will examine the case, and ship the replacement product to you WITHIN 3 WORKING DAYS. 

  • The cost of courier will be reimbursed to you at 40 WowCoins per half Kg of parcel weight, and the same will be credited to your Wallet on WowPerks 

 

 

Shipping & Delivery Policy


Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. WowPerks is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to shipping address mentioned at the time of placing the order.

 

Website disclaimer


The information contained in this website is for general information purposes only. The information is provided by WowPerks and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of WowPerks. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, WowPerks takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.